Refund policy

Return Period We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping Costs & Restocking Fees

• Return Shipping: The customer is responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.

• Restocking Fees: We do not charge any restocking fees for returns.

How to Start a Return To start a return, please contact us via phone or WhatsApp at +201105899619. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as custom products (special orders or personalized items) or personal care goods. Please get in touch if you have questions or concerns about your specific item. Note: Sale items are eligible for return under standard conditions.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us via WhatsApp or phone at +201105899619.